Every now and then our Conciliation process cannot resolve a dispute. In these rare circumstances, the consumer has a right to ask for the issue to be referred to Independent Arbitration.
This service is carried out by BTGG, at a cost of £55 to both you and the consumer. The findings are legally binding.
The Carpet Foundation Arbitration Application Form is available here for download along with the Terms of Reference and Arbitration Procedure document.
The form and other documents are in an A4 format and, after download, available for you to print as required.