Our Retailers
Everyone likes to think they are good and claims of excellent service and the like are commonplace. We, however, can prove it. Under the terms of our Code of Practice, the Trading Standards Institute requires us to monitor consumer satisfaction. We have to show that our members are delivering on their promises.
Every year, we take a random sample of 25% of our retail members. The findings from consumers who had bought carpet from our retailers in 2010 showed:
If you are asked by your retailer to complete a questionnaire, please help us to maintain high standards in the industry and fill it in. Your views count.
Every year, we take a random sample of 25% of our retail members. The findings from consumers who had bought carpet from our retailers in 2010 showed:
- 97.3% thought the ‘quality of advice’ received was either ‘very good’ or ‘good’
- 99% thought the quality of installation was ‘very good’ or ‘good’
- 98.1% thought the overall buying experience was ‘very good’ or ‘good’
- 99.2% said they were ‘very likely’ or ‘likely’ to use the retailer again
- 86.3% were ‘very much’ or ‘somewhat’ reassured by the Code of Practice approved by the Office of Fair Trading
If you are asked by your retailer to complete a questionnaire, please help us to maintain high standards in the industry and fill it in. Your views count.
