Key Features of the Code

The Code of Practice approved by the Trading Standards Institute incorporates the highest retail selling standards and gives you absolute reassurance when purchasing a carpet from a Carpet Foundation Member.

The key features of the Code are:

• It applies to all carpet sold by a Carpet Foundation Member (excluding rugs)
• Written terms of business must be given prior to the purchase
• Consumers who cancel an order "on reasonable grounds" should not be penalised
• Verbal estimates of the cost must be supported by a written quotation which will show the total cost
• All deposits are protected so in the unlikely event of a business failure, the order will be fulfilled without loss of the deposit
• Free extended 2 year guarantees are provided by Carpet Foundation manufacturers for manufacturing faults and pile reversal
• There is an agreed complaints resolution process and timetable
• A free conciliation service is provided by the Carpet Foundation
• Low cost arbitration is provided
• Carpet Foundation Members are regularly monitored to ensure they do deliver the right service
• There is a non compliance arrangement to deal with those retailers who breach requirements of the Code
• A full version of the Code of Practice is available elsewhere on this website.

The following leading industry organisations support the Consumer Code of Practice approved by the Trading Standards Institute:

Brintons
Causeway
Brockway
Cormar
Pownall
Ryalux
Ulster
Victoria
Westex
Woodward Grosvenor

Buying Groups
A C G
B R M
FLOORING ONE
GREENDALE
METRO
SMG

Other Organisations
The British Wool Marketing Board
Wools of New Zealand