Key Features of the Code

The Code of Practice approved by the Office of Fair Trading incorporates the highest retail selling standards and gives you absolute reassurance when purchasing a carpet from a Carpet Foundation Member.

The key features of the Code are:

• It applies to all carpet sold by a Carpet Foundation Member (excluding rugs)
• Written terms of business must be given prior to the purchase
• Consumers who cancel an order "on reasonable grounds" should not be penalised
• Verbal estimates of the cost must be supported by a written quotation which will show the total cost
• All deposits are protected so in the unlikely event of a business failure, the order will be fulfilled without loss of the deposit
• Free extended 2 year guarantees are provided by Carpet Foundation manufacturers for manufacturing faults and pile reversal
• There is an agreed complaints resolution process and timetable
• A free conciliation service is provided by the Carpet Foundation
• Low cost arbitration is provided
• Carpet Foundation Members are regularly monitored to ensure they do deliver the right service
• There is a non compliance arrangement to deal with those retailers who breach requirements of the Code
• A full version of the Code of Practice is available elsewhere on this website.

The following leading industry organisations support the Consumer Code of Practice approved by the Office of Fair Trading:

Axminster
Brintons
Causeway
Cavalier
Pownall
Ryalux
Ulster
Victoria
Westex
Woodward Grosvenor

Buying Groups
A C G
B R M
FLOORING ONE
GREENDALE
METRO
SMG

Other Organisations
The British Wool Marketing Board
Wools of New Zealand