Choice of retailer

Written terms of business - so you know where you stand

Contrary to popular belief, as a consumer, you are able to use whatever retailer you so wish. However, depending upon the wording of your policy, the insurer may limit compensation to the amount that one of those on the insurers' 'approved retailer' list would charge for the project. Consequently, consumers may face a cash shortfall by exercising choice! So, check the details of your policy!

If consumers have a strong aversion to using a retailer on the insurers 'approved list', or would prefer to use a retailer of their choice, they should complain to the insurer, giving relevant details. Insurers seek to avoid confrontation! Consumers do have the right to complain to the FSA if they believe that the insurer is not treating them in accordance with the policy terms.

A Carpet Foundation Member retailer will gladly give advice on how to deal with the replacement. Consumers should have all the dimensions and a sample of the damaged carpet.